Exact deposit requirements are customised according to your booking & vary according to products booked
Exact cancellation charges are customised according to your booking & vary according to products booked, just as for a quote and we’ll send you the relevant terms
Failure to show for an event will result in loss of fare.
Poor weather policy
Our activities will normally operate in all but exceptional weather conditions. Rain, wind, cold and fog do not prevent us conducting our events. Unless you hear from us, assume your event is going ahead. We will make every effort to inform you if cancelling your scheduled event is necessary. Participants that decide not to attend/participate on the basis of weather (against our policy and/or advice) do so at their own financial loss. Where poor weather causes cancellation of a event, we may offer you the nearest possible alternative, if this is not possible then please see our Credit and Refund Policy.
Change of Party Numbers
Please keep us informed of any changes to the numbers in your party. A reduction in numbers will incur charges for each missing person as outlined in our cancellation policy. An increase in numbers may not always be possible. To avoid disappointment, notify us of changes as early as possible.
Credit and Refund Policy
Participants whose event is cancelled for any reason (including but not limited to weather, venue closures, or illness of the operator) will normally be given a refunds or credit transfers at the discretion of management. If the event is cancelled by us after commencement, a partial refund may apply. Conditions of Travel
All safety instructions given by our staff must be adhered to or you will be removed from the event for the safety of yourself and others.
Limitation of Liability
We will not be liable for any additional expenses relating to your event, all additional expenses incurred remain the sole responsibility of the customer.
Minimum customer numbers apply for some of our events. Where sufficient numbers are not achieved, we reserve the right to cancel the event or offer a suitable alternative event (subject to a payment for any price difference at our discretion). Alternatively, you may be given the option to pay a surcharge and proceed with the event as booked. We will inform you prior to your event if minimum numbers are not achieved and if this surcharge will apply.
Any special requirements for customers must be notified to us at the time of booking. This includes but is not limited to physical disabilities, medical conditions, and dietary requirements.
Removal from Events
A customer may be removed from any event for any reason by us.
We reserve the right to deny access to anyone who in our opinion is drunk, disorderly, a hazard to themselves or others, abusive, not physically able, mentally incapable, or objectionable in any other way. We will not be liable for any additional expenses incurred as a result of your removal or non-participation.
Participants under the age of 18 must have a waiver form completed by their parent or guardian. Participants under the age of 15 must be accompanied by a parent or guardian, except where prior arrangement has been made with management. Not all of our events are appropriate or available for people under the age of 18. Please call our office to confirm before booking.